Chocolicious believes in helping its customers as far as possible and to cater its customer’s needs a liberal cancellation policy had been devised in this regard.
- If unfortunately you have to cancel an order, please do so within 2 hours of placing the order.
- If you cancel your order before your product has been processed, we will refund the entire amount.
- You cannot cancel your order after it has been processed. It will be eligible for replacement, only in cases where there are defects found with the product.
- Refunds will be made in the same form that the payment is received within 8-10 business days from the date of cancellation of order.
- In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to the concerned manufacturer. Do let us know to reach for help.
- If you think, you have received the product /package in a bad condition, tampered with or damaged before delivery, please refuse to accept the package and return the same to the delivery person. Also, please call our customer care at +91-9538656536 or email us at [email protected] mentioning your Order ID and your issues along with the images of the product wherever required. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.